Frequently Asked Questions (FAQ)
1. Are your products authentic?
Yes, absolutely. All products sold on Gallery Élan are 100% authentic and sourced directly from official suppliers and brand distributors. We do not deal in replicas or imitations.
2. Do you keep stock on hand?
Yes. Everything displayed on our website is physically in stock at our local warehouse in South Africa. This means faster processing and shipping — no delays from overseas suppliers.
3. How long does delivery take?
We process orders within 1–2 business days, and standard delivery across South Africa typically takes 2–5 working days depending on your location. You'll receive tracking details via email or SMS once your order is shipped.
4. Where do you ship from?
All orders are packed and shipped locally from South Africa. This ensures faster delivery and better service for our customers nationwide.
5. Which courier do you use?
We primarily use The Courier Guy and Aramex for reliable and trackable delivery within South Africa.
6. Can I return or exchange an item?
Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unused, in original condition, and with all tags attached. To initiate a return, please contact our support team at info.galeriapisada@gmail.com
7. Do you offer refunds?
Yes. If you return an eligible item, you can choose between a refund, store credit, or exchange. Refunds are processed within 5–7 business days after we receive the returned item.
8. Do you offer discounts or sales?
Yes. We occasionally run exclusive sales, bundle deals, and seasonal promotions. Follow us on Instagram or subscribe to our newsletter to stay updated.
9. How can I contact you?
You can reach us via email at info.galeriapisada@gmail.com or use the contact form on our website. We aim to respond within 24–48 hours on weekdays.
10. What payment methods do you accept?
We accept Visa, MasterCard, Instant EFT, and Capitec Pay through a secure payment gateway. All transactions are encrypted and secure.
